Frequently Asked Questions is an authorized General Sales Agent for Dollar Rent a Car and Thrifty Car Rental.

What do I need to present to collect my car?

Customer must present a return airline/cruise ticket or E-ticket itinerary, with a return date equal to that on the prepaid car rental voucher, renter is required to provide proof of a return travel ticket to coincide with the rental and present two (2) valid forms of identification.

Can I get a refund for my car rental vouchers?

Vouchers are non refundable however, you can contact us to arrange to get full credit for unused vouchers to apply to a new voucher in the future.

Is my hotel stay refundable?

All paid reservations for hotels and vacation homes, along with their respective deposits are non-refundable. Cancellation penalties may apply.

How can I resolve toll violations?

Please call ATS processing to settle all violations. Customers may pay via credit card.


Monday-Friday: 9am to 5pm EST

What is the Minimum Age for a Voucher?

20 Years Old.

What is the Extra Fee for Underage Drivers?

The fee can be from $25.00 to $29.00.

What is the Age Range for Underage Drivers?

We consider underage to be from ages 20 to 25 years old.

What Kind of Cars can an Underage Person Rent?

Up to a full-size car.

Deposit with a Return Ticket.

Credit card 200.00 deposit anywhere in The USA and FLORIDA.
Debit card 500.00 only up to full size car in The USA and FLORIDA.

Late Returns.

If the car is returned late there will be an additional charge.

Plate Pass.

The plate pass is $10.99 per day or $54.99 per week, it goes along with your rental. So, if you have a weeklong rental, you must buy the weeklong plate pass, you cannot buy a 1-day plate pass.
It does cover all tolls.

GPS Rentals.

Available at the counter from $16.99 to $23.99 per day.
Additional details will be available at the counter.

Phone with Unlimited Wi-Fi.

$21.99 per day.

Baby Seat Rentals.

$13.50 per day.

Extend for Additional Days.

You must do a new voucher and return to the location where your first rental is listed to do a new contract. They will let you stay on the same car.

One Way Drop Charges.

Drop charges will incur in Florida when booking different pick up and drop off locations.

General Terms of Voucher.

All vouchers produced on GOGOFLORIDA are non-refundable.
No full or partial refunds on unused days.
If you do have an unused voucher and is reported within 30 days of, drop off date, we will clear the voucher for use towards a new voucher booked by us within one year from the day it was reported.

Toll Violations.

Money owed on toll violations are forgiven when it is paid in full, and the receipt is obtained online or by telephone.
For Hertz Rentals call (877-977-5771)
For Thrifty Rentals call (877-759-5826)
For Dollar Rentals call (877-759-5823)

Why was I Charged Twice?

On checkout if you hold the mouse or click the mouse more than once it will charge you multiple times.

How long does it take to get a refund?

Once you have been refunded through Braintree / PayPal it will be up to your individual bank on how long the refund will take.
Contact your bank with your refund receipt.

* Please note that all prices listed above were current as of November 2021. They are provided for reference purposes only and are subject to change without notice. If you have any questions about specific fees please contact us.

To the Thrifty/Dollar Counter Representative:
Locations: (MIA), (FLL), (ORL), (TPA), (PBI) Applicable to Bahamian renters only. Brands: Dollar / Thrifty
Deposit: $100 USD on Debit Card