Frequently Asked Questions is an authorized General Sales Agent for Dollar Rent a Car and Thrifty Car Rental.

What do I need to present to collect my car?

Customer must present a return airline/cruise ticket or E-ticket itinerary, with a return date equal to that on the prepaid car rental voucher. If a return airline/cruise ticket is not presented at time of rental, car voucher presented will be applied to rental and a credit card hold or cash deposit of $250 will be required to rent vehicle. If return airline/cruise ticket is presented, however return travel date is beyond return date on car voucher; customer must leave the cash deposit in addition to $50 for each day beyond the return date on the voucher up to $250.

Can I get a refund for my car rental vouchers?

Vouchers are non refundable however, you can contact us to arrange to get full credit for unused vouchers to apply to a new voucher in the future.

Is my hotel stay refundable?

All paid reservations for hotels and vacation homes, along with their respective deposits are non-refundable. Cancellation penalties may apply.

How can I resolve toll violations?

Please call ATS processing to settle all violations. Customers may pay via credit card.


Monday-Friday: 9am to 7pm EST